Returns & Refund Policy

Return Period
Customers within the European Union have the right to return products within 14 days of receiving the order without providing a reason.
Return Conditions
To be eligible for a return:

• the item must be unused
• the item must be in its original condition
• the item must be returned in the original packaging

How to Start a Return
To request a return, contact us at:
help@implx.eu
Please include your order number and details of the product you wish to return.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Refunds
After receiving and inspecting the returned item, we will notify you about the status of your refund.
Approved refunds will be issued to the original payment method within 5–14 business days.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the issue.
Non-Returnable Items
Certain products may not be eligible for return, including personalized or custom-made items.